12/17/2022 0 Comments Gosund smart plugPlease keep your phone and device closer when you do the updates Kindly open the app- Click the device name- click edit sign (upper right hand) Then, please try to connect it to a different appliance to see if it makes any difference.ĭo not also forget to check for updates in the app. The smart plug will blink slowly for AP mode and fastly blinking for Easy mode. Simply press and hold the power button (for 5 seconds). Then, please reset it before connecting again to the app. Go to the bottom of the screen and click "Remove Device" or "Remove Device -clear data" *If you would like to delete all saved automation/schedule To remove the device from the app: Click the device name -click edit sign (upper right-hand side). Could you please tell us what appliance you have connected the smart plug with? Could you please try to unplug it from the socket, remove it from the app and reset it before connecting to the app again? What should I do to fix this? *Automatic switch The smart plug will turn on and off by itself randomly. Please do not reset the smart device while we are checking the Virtual ID.Ĥ. To find the Virtual ID, please open the app- click the smart device's name - and click "edit sign" on the top right of the screen Click "Device Information", then you'll find "Virtual ID". In most cases, it can be fixed by updating the device's firmware. If the issue is not the router, please provide us with your Order ID and the Virtual ID of the smart device for technical checking. When the router is overloaded, some smart devices will disconnect because the network is not stable. A home router can only support 16-20 devices, including mobile phones, tablets, laptops, etc. Please double-check as to how many smart devices can be connected at one time on your router. One of my dual plugs is constantly needing to be reprogrammed for the app. Please provide us your Order ID, we will replace the smart plug for you, and please do not use it with the aforementioned appliance next time.ģ. We have a WP6 smart plug that is compatible to work with high-powered devices. These are appliances that produce heat that 10A plugs might not bear. The said smart plug’s rated current is 10A, it is not suitable on any of these appliances:Īir conditioner, water pump, any heater, power strip, microwave oven, induction cooker, fireplace even if these are rated current of 5A. My WP3 and WP5 smart plugs stopped working after I use it on my space heater. In your case, please return them to us for a refund. If you only have 5G, we regret to inform you that the smart devices will not work on your router. #Gosund smart plug manual#We are sorry, we have stated on both the website page and manual that our smart devices will require a 2.4g Wi-Fi connection but only during the initial connection of the smart device to the app.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |